Started in 1991 as American Service Corporation, our company has been family owned and operated since Day One. It was acquired in November 2018 by Robert “Robbie” McAteer, who had worked at the company for 19 years to become a master plumber, master HVAC technician, and master gas fitter. Robbie’s mother, Mary Jane McAteer, is a co-owner in the company, and together they model our company’s mission and values. At the heart of our business ethics, we value fairness, honesty and treating people with a consistent and equal standard of quality performance.
At American Service Company RVA, we believe that how well a company cares for its people is the extent to which the employees will care for the customers. Solid character and a positive attitude are crucial for a company’s integrity as a whole, which automatically leads to building loyalty and trust in customers.
One way we practice these core beliefs is by compensating our staff with salaries. Though our technicians may receive a commission from product sales, each is paid primarily through a regular salary. Because of this, our crew of technicians is a contented, stable workforce, bringing you over 50 years of master HVAC experience, over 50 years of gasfitting experience, and over 20 years of master plumbing experience. For you, this means extremely knowledgeable and professional HVAC repair and service and plumbing repair and service, as well as greater consistency, and personalized support from technicians and office staff who get to know you and your family as we service, repair and install your HVAC systems year after year. We treat our staff as family, and in turn, our staff treat you as family.
And because you’re family, we’re upfront and fair with all our pricing. We don’t believe in big markups, flashy gimmicks, and hidden added charges. We’ll never charge extra for a manufacturer’s warranty – all warranties are included in our pricing. And we offer a range of discounts – for seniors, active duty military personnel, and first responders. Our mascot, Atlas, reflects our values of honesty and integrity – we’ll never let fair and honest pricing go extinct!
Welcome to our family! Whether you’re a homeowner, a real estate agent or realty company, or a landlord or property manager, we’re glad you’re here. We look forward to being your partner in making your home safer, more efficient, and cozy all year long with superior HVAC and plumbing products, installation, services and repair.
Being family owned and family focused means we care about our larger family – our community, our environment, and our world. ASCRVA is proud to support multiple charities. Each quarter we highlight a service organization and direct some of our profits to support that good cause. We also give our customers a chance to make donations as well. So far, we have helped to support Midlothian’s Sanctuary Rescue for dogs, the Wounded Warrior Project, Toys for Tots, and St. Jude’s Children’s Research Hospital. We also have supported local high schools: Clover Hill athletics and band/chorus, Cosby athletics and band, Amelia athletics, Nottoway band, Thomas Dale cheer squad, and Godwin athletics. We believe in giving back, and we invite you to help us keep our community and world strong and vibrant.
Every year Style Weekly hosts their Best of Richmond Readers’ Choice online poll, which is promoted through Style Weekly, word of mouth and various local outlets. Thousands of ballots are cast within a month, where readers pick their favorites in multiple customer service categories. Thanks to our customers’ support, the plumbing team at American Service Company RVA was chosen as ‘Best Plumbing Services and Readers’ Choice Winner’ in Style Weekly’s 2020 Best of Richmond ballot.